Intune Subject Matter Expert in Cairo, Egypt · former Microsoft Cloud Solutions Architect (EMEA) · Microsoft Certified Trainer and Microsoft Innovative Educator Expert.
I'm an Intune Subject Matter Expert based in Cairo, Egypt, and a former Microsoft Cloud Solutions Architect. Since 2018 I've worked in security operations, consulting and cloud architecture across the Middle East and EMEA — and every one of those roles kept leading me back to the same place: the endpoint, and the identity, security and mail services around it.
Today I work as an Intune Subject Matter Expert with organizations that run Microsoft Intune — designing rollouts, training IT teams and getting them past the problems that stop devices — and the people using them — from getting work done: Windows Autopilot deployments that stall at the Enrollment Status Page, Win32 apps that install but never report success, compliance policies that lock the wrong people out, and Conditional Access rules that block the wrong sign-ins. Every one of those problems has a root cause, and finding it quickly is the part of the job I enjoy most.
Before that I spent two years at Microsoft as a Cloud Solutions Architect for enterprise customers across EMEA, where I was the industry lead for telecommunications, designed Intune and Configuration Manager co-management rollouts, moved organizations off legacy MDM platforms, delivered Active Directory and Exchange projects, and ran workshops for customer IT teams. Earlier roles — Principal Security Consultant at Dell Technologies, cloud and security consultant at NourNet, and information security specialist in a SOC — gave me the identity, Exchange, Defender and SIEM background that Intune troubleshooting draws on every day.
I hold a Master of Science in Cybersecurity and a Bachelor of Science in ICT, both from the University of Science & Technology, along with 28 professional certifications including CISSP, CCSP, CISM, CISA and PMP — all of them, together with my Microsoft program badges, verifiable on my Credly profile. As a Microsoft Certified Trainer and Microsoft Innovative Educator Expert I deliver Intune, Azure and Microsoft 365 training to customer teams and to IT communities in Qatar and Sudan. This blog is the written version of that work: what you'll see, why it happens, how to fix it, and how to prove the fix worked.
Each fix starts with why it broke, so you can recognize the pattern next time.
Portal paths, commands, logs and settings — spelled out, in order.
Every guide ends with how to verify the fix, not just how to apply it.
Eight years across security operations, consulting and cloud architecture — with Intune, identity, Exchange and Defender running through all of it.
Professional experience — employer and client work. Kept separate from community contribution on purpose.
Helping organizations design, deploy and troubleshoot Microsoft Intune: enrollment and Autopilot, app deployment, compliance and Conditional Access, security policy and update management — plus training for IT teams.
Cloud governance and security for enterprise customers: Microsoft 365 and Enterprise Mobility + Security deployments, Intune-based endpoint management, Configuration Manager co-management, SIEM, SOAR and SASE.
Designed and deployed Intune and co-management for large enterprise customers, led migrations from legacy MDM platforms, ran Active Directory and Exchange projects and customer workshops, and served as industry lead for telecommunications.
Planned and delivered cloud and security projects: Intune rollouts (enrollment, compliance baselines, app packaging), hybrid Configuration Manager + Intune designs and training for customer IT teams.
SOC monitoring and incident response with SIEM and SOAR, vulnerability assessments, security audits and policies, plus Intune compliance, Conditional Access and Configuration Manager patching.
Research on cyber threat intelligence and on governance, risk and compliance in identity and access management — the security thinking behind the hands-on guides on this site.
Journal of Ecohumanism · Vol. 3, No. 4 · pp. 2422–2434 · 2024
How cyber threat intelligence — its sources, its phases and information-sharing centers — helps organizations understand threat actors and counter evolving attacks.
Read the paperJournal of Ecohumanism · Vol. 3, No. 4 · pp. 2395–2405 · 2024
A PRISMA-guided review of how governance, risk and compliance shape identity and access management strategy, investment priorities and regulatory conformity.
Read the paperJournal of Ecohumanism · Vol. 3, No. 4 · pp. 2435–2455 · 2024
A systematic review of how threat intelligence strengthens incident response and an organization's ability to anticipate and prevent cyber attacks.
Read the paperMicrosoft programs first, then security, Microsoft cloud, networking and project management — the credentials behind the advice on this blog. Every badge links to my public Credly wallet, where each credential can be verified.
Microsoft Certified TrainerMCT 2026 · also 2021–22 and 2023–24
Microsoft Innovative Educator ExpertMIEE 2024–25 · Microsoft
Microsoft Innovative Educator ExpertMIEE 2025–26 · Microsoft
Microsoft Elevate Educator Expert2026–27 · MicrosoftThree consecutive terms of Microsoft educator recognition (MIEE 2024–25, MIEE 2025–26, Elevate 2026–27) alongside the Microsoft Certified Trainer program — continuity, not a one-off. Details
CISSPISC2 · Certified Information Systems Security Professional
CCSPISC2 · Certified Cloud Security Professional
CISMISACA · Certified Information Security Manager
CISAISACA · Certified Information Systems Auditor
CompTIA CySA+CompTIA · Cybersecurity Analyst
Fortinet Certified ProfessionalFortinet
PCNSA · Network Security AdministratorPalo Alto Networks Certified
Azure Solutions ArchitectMicrosoft Certified
Microsoft 365 Enterprise Administrator ExpertMicrosoft Certified
Azure Security EngineerMicrosoft Certified
Azure AdministratorMicrosoft Certified
Security Operations (SOC) AnalystMicrosoft Certified
Identity and Access AdministratorMicrosoft Certified
MCSE · Productivity (Exchange 2016)Microsoft Certified Solutions Expert
MCSA 2016 · Windows ServerMicrosoft Certified Solutions Associate
Exchange Online Support Engineer SpecialtyMicrosoft 365 CertifiedMicrosoft Certified Trainer (MCT)MicrosoftMicrosoft Innovative Educator Expert (MIEE)Microsoft
AWS Solutions ArchitectAmazon Web Services
CCNPCisco · Cisco Certified Network Professional
CCNACisco · Cisco Certified Network Associate
VMware VCP-DCV 2022VMware Certified Professional · Data Center Virtualization
Aruba Accredited SD-WAN ProfessionalHPE Aruba Networking
OPSWAT ICIPOPSWAT · Introduction to Critical Infrastructure Protection
Quest On Demand Migration for ADQuest · Implementation Professional
PMPPMI · Project Management ProfessionalQuestions about an article, a topic you'd like me to cover, or an idea to collaborate on? I'd love to hear from you.
