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Purview error library

Microsoft Purview errors — DLP, sensitivity labels, retention and eDiscovery — and how to fix them

Search 234 error messages, policy tips, NDRs and statuses from 46 guides for Microsoft Purview — data loss prevention in Exchange, SharePoint, OneDrive, Teams, endpoints and Copilot, sensitivity labels and encryption, retention and records, eDiscovery and audit. Paste the message you see and open the guide that fixes it.

Exchange Server error library (857) Intune error library (844) Configuration Manager error library (340) Microsoft 365 error library (1659) Download all as CSVJSON

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Showing all 234 errors

Data loss prevention

DLP policies for Exchange, SharePoint, OneDrive and Teams: rules, policy tips, overrides, alerts and tuning

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Access BlockedDLP email notification (subject)Purview DLP blocks a SharePoint or OneDrive file: the blocked icon, policy tips and fixes Access to this item is blocked for everyone except its owner, last modifier, and the primary site admin.SharePoint / OneDrive policy tipToo many Purview DLP false positives: tuning confidence, instance counts and exceptions Access to this item is blocked for everyone except its owner, last modifier, and the primary site admin.SharePoint / OneDrive policy tipPurview DLP blocks a SharePoint or OneDrive file: the blocked icon, policy tips and fixes FailedToOpenContainerDistributionResults (PowerShell)Purview policy distribution errors: DLP and retention policies stuck pending or in error Message BlockedDLP notification email subjectEmail blocked by Purview DLP: notifications, NDRs, overrides and incident reports PolicySyncTimeoutDistributionResults (PowerShell)Purview policy distribution errors: DLP and retention policies stuck pending or in error Preview unavailableTeams Activity feed (recipient)Purview DLP in Teams: blocked chat and channel messages, external users and policy tips RecipientTypeNotAllowedSecurity & Compliance PowerShellPurview policy distribution errors: DLP and retention policies stuck pending or in error The location is ambiguousPurview portal (policy details pane)Purview policy distribution errors: DLP and retention policies stuck pending or in error The location is out of storagePurview portal (policy details pane)Purview policy distribution errors: DLP and retention policies stuck pending or in error The site is lockedPurview portal (policy details pane)Purview policy distribution errors: DLP and retention policies stuck pending or in error This file conflicts with a policy in your organization. Go to the File menu for more information.Word, Excel, PowerPoint (Message Bar)Too many Purview DLP false positives: tuning confidence, instance counts and exceptions This file conflicts with a policy in your organization. If you don't resolve this conflict, access to this file might be blocked.Word, Excel, PowerPoint (Message Bar)Purview DLP blocks a SharePoint or OneDrive file: the blocked icon, policy tips and fixes This item conflicts with a policy in your organization.SharePoint / OneDrive policy tipToo many Purview DLP false positives: tuning confidence, instance counts and exceptions This item conflicts with a policy in your organization.SharePoint / OneDrive policy tipPurview DLP blocks a SharePoint or OneDrive file: the blocked icon, policy tips and fixes This item conflicts with a policy in your organization. If you don't resolve this conflict, access to this file might be blocked.SharePoint / OneDrive policy tipPurview DLP blocks a SharePoint or OneDrive file: the blocked icon, policy tips and fixes This message was blocked by organizational policy.Teams client (recipient)Purview DLP in Teams: blocked chat and channel messages, external users and policy tips This message was blocked.Teams client (sender)Purview DLP in Teams: blocked chat and channel messages, external users and policy tips This message was flagged.Teams client (sender)Purview DLP in Teams: blocked chat and channel messages, external users and policy tips We couldn't find this locationPurview portal (policy details pane)Purview policy distribution errors: DLP and retention policies stuck pending or in error We're still processing your policyPurview portal (policy details pane)Purview policy distribution errors: DLP and retention policies stuck pending or in error Your email conflicts with a policy in your organization.Outlook policy tipToo many Purview DLP false positives: tuning confidence, instance counts and exceptions Your email conflicts with a policy in your organization.Outlook (DLP policy tip)Purview DLP policy tips not showing in Outlook: versions, conditions and how to test Your email message conflicts with a policy in your organization. The message wasn't delivered to all recipients.DLP notification email (sender)Email blocked by Purview DLP: notifications, NDRs, overrides and incident reports Your email message conflicts with a policy in your organization. The message wasn't delivered to all recipients.DLP email notificationToo many Purview DLP false positives: tuning confidence, instance counts and exceptions Your message has been blockedTeams Activity feed (sender)Purview DLP in Teams: blocked chat and channel messages, external users and policy tips

Endpoint DLP

Onboarding Windows and macOS devices, USB, printing, browsers, cloud uploads and restricted apps

13
"IsDefenderBehaviorMonitoringEnabled": falseAdvanced hunting (DeviceInfo, DlpInfo)Endpoint DLP onboarding: fixing Windows devices that show Not updated or Not available "IsDefenderRealTimeProtectionEnabled": falseAdvanced hunting (DeviceInfo, DlpInfo)Endpoint DLP onboarding: fixing Windows devices that show Not updated or Not available "IsDlpConfigurationValid": falseAdvanced hunting (DeviceInfo, DlpInfo)Endpoint DLP onboarding: fixing Windows devices that show Not updated or Not available Action neededDefender menu bar icon (macOS)Purview Endpoint DLP on macOS: onboarding, permissions and the errors that stop it Configuration status: Not availablePurview portal (Devices list)Purview Endpoint DLP on macOS: onboarding, permissions and the errors that stop it Configuration status: Not availablePurview portal (Device onboarding > Devices)Endpoint DLP onboarding: fixing Windows devices that show Not updated or Not available Configuration status: Not updatedPurview portal (Devices list)Purview Endpoint DLP on macOS: onboarding, permissions and the errors that stop it Configuration status: Not updatedPurview portal (Device onboarding > Devices)Endpoint DLP onboarding: fixing Windows devices that show Not updated or Not available Microsoft Defender needs attentionMicrosoft Defender app on macOSPurview Endpoint DLP on macOS: onboarding, permissions and the errors that stop it org_id: unavailableTerminal (mdatp health)Purview Endpoint DLP on macOS: onboarding, permissions and the errors that stop it Policy sync status: Not availablePurview portal (Device onboarding > Devices)Endpoint DLP onboarding: fixing Windows devices that show Not updated or Not available Policy sync status: Not updatedPurview portal (Devices list)Purview Endpoint DLP on macOS: onboarding, permissions and the errors that stop it Policy sync status: Not updatedPurview portal (Device onboarding > Devices)Endpoint DLP onboarding: fixing Windows devices that show Not updated or Not available

Data classification

Sensitive information types, exact data match, trainable classifiers, content explorer and the scanner

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Command failed. Error Type: System.Configuration.ConfigurationErrorsException Error Message: Invalid AllowedBadLinesPercentage setting: .EdmUploadAgent.exeExact data match (EDM) in Purview: schema, hashing, upload and the errors that stop it Complex grouping in conjunction with general quantifiersRule package upload (PowerShell)Custom sensitive information types in Purview: regex, keywords, confidence and testing Data indexing failedEDM classifiers (Purview portal)Exact data match (EDM) in Purview: schema, hashing, upload and the errors that stop it Data upload failedEDM classifiers (Purview portal)Exact data match (EDM) in Purview: schema, hashing, upload and the errors that stop it DB schema is not up to date. Run Update-ScannerDatabase command to update the DB schemaScanner Nodes page (admin portal)Microsoft Purview Information Protection scanner: install, scan jobs and fixing errors Generic quantifiers which match more content than expected (e.g., '+', '*')Rule package upload (PowerShell)Custom sensitive information types in Purview: regex, keywords, confidence and testing Lookaround assertionsRule package upload (PowerShell)Custom sensitive information types in Purview: regex, keywords, confidence and testing Microsoft.InformationProtection.Exceptions.AccessDeniedException: The service didn't accept the auth token.Scanner log / Start-ScannerDiagnosticsMicrosoft Purview Information Protection scanner: install, scan jobs and fixing errors No cluster foundScanner Nodes page (admin portal)Microsoft Purview Information Protection scanner: install, scan jobs and fixing errors NoAuthTokenException: Client application failed to provide authentication token for HTTP requestScanner log / Start-ScannerDiagnosticsMicrosoft Purview Information Protection scanner: install, scan jobs and fixing errors Only one usage of each socket address (protocol/network address/port) is normally permittedScanner log (MSIPScanner.iplog)Microsoft Purview Information Protection scanner: install, scan jobs and fixing errors Policy does not include any automatic labeling conditionScanner Nodes page (admin portal)Microsoft Purview Information Protection scanner: install, scan jobs and fixing errors Policy is missingScanner log / Start-ScannerDiagnosticsMicrosoft Purview Information Protection scanner: install, scan jobs and fixing errors System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send.Scanner log (MSIPScanner.iplog)Microsoft Purview Information Protection scanner: install, scan jobs and fixing errors UploadDataFailedAudit log / EDM alert policyExact data match (EDM) in Purview: schema, hashing, upload and the errors that stop it

Sensitivity labels

Labels and label policies, auto-labeling, Office apps, containers, SharePoint and OneDrive

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Default labels couldn't be verifiedAuto-labeling policy (choosing sites)Sensitivity labels in SharePoint and OneDrive: enable processing, co-authoring and PDFs Detected document sensitivity mismatchAudit log (File and page activities)Sensitivity labels for Teams, groups and sites: privacy, sharing and unmanaged devices Disabled : TrueGet-LabelSensitivity labels not showing in Office apps: policies, built-in labeling and sync delays File In UseOffice desktop/mobile apps (encrypted file)Sensitivity labels in SharePoint and OneDrive: enable processing, co-authoring and PDFs Incompatible sensitivity label detectedEmail to uploader and site ownersSensitivity labels for Teams, groups and sites: privacy, sharing and unmanaged devices No default library label is configuredAuto-labeling policy (choosing sites)Sensitivity labels in SharePoint and OneDrive: enable processing, co-authoring and PDFs No matching database is available.Purview portal (saving auto-labeling policy)Service-side auto-labeling in Purview: simulation, limits and rolling it out safely Request_BadRequestMicrosoft Graph PowerShell (group settings)Sensitivity labels for Teams, groups and sites: privacy, sharing and unmanaged devices Sensitivity labels are missing, or the Sensitivity button isn't availableWord, Excel, PowerPoint or OutlookSensitivity labels not showing in Office apps: policies, built-in labeling and sync delays Use the Azure Information Protection add-in for sensitivity labeling: EnabledGroup Policy / Cloud Policy serviceSensitivity labels not showing in Office apps: policies, built-in labeling and sync delays Use the Sensitivity feature in Office to apply and view sensitivity labels: DisabledGroup Policy / Cloud Policy serviceSensitivity labels not showing in Office apps: policies, built-in labeling and sync delays UseOfficeForLabelling = 0Registry (Office Security\Labels key)Sensitivity labels not showing in Office apps: policies, built-in labeling and sync delays

Encryption

Azure Rights Management, protected files, Message Encryption, double key encryption and Customer Key

4
AADSTS90072: User account {user@contoso.com} from identity provider 'microsoftonline.com' does not exist in...Office app sign-in (external user)Can't open a file encrypted by a sensitivity label: permissions, guests and super users Access is blocked by the organizationOffice app sign-in (encrypted file)Can't open a file encrypted by a sensitivity label: permissions, guests and super users Access is blocked by your organizationOffice app sign-in (encrypted file)Can't open a file encrypted by a sensitivity label: permissions, guests and super users You don't have permission to make this change to the sensitivity label. Please contact the content owner.Office apps (changing a label)Can't open a file encrypted by a sensitivity label: permissions, guests and super users

Retention & records

Retention policies and labels, records management, adaptive scopes and preservation holds

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File not foundTeams client (file shared in a message)Purview retention policies not applying to Teams, SharePoint or OneDrive: what to check This message has been deleted because of a Retention PolicyTeams client (channel conversation)Purview retention policies not applying to Teams, SharePoint or OneDrive: what to check We've deleted older messages due to your org's retention policyTeams client (chat)Purview retention policies not applying to Teams, SharePoint or OneDrive: what to check

eDiscovery & audit

eDiscovery cases, searches, holds and exports, and the audit log

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CS007eDiscovery search (Microsoft Purview portal)Microsoft Purview eDiscovery: search statistics, partially indexed items and export errors Export failed with error type: 'FailedToExportItem'. Message: Item has been moved or deleted.Export Warnings and Errors.csvMicrosoft Purview eDiscovery: search statistics, partially indexed items and export errors Internal server error (500) occurredeDiscovery search (Microsoft Purview portal)Microsoft Purview eDiscovery: search statistics, partially indexed items and export errors Recipient not foundeDiscovery search (Microsoft Purview portal)Microsoft Purview eDiscovery: search statistics, partially indexed items and export errors The compliance search contains the following invalid location(s): <mailbox identifier>. The location <mailbox identifier> is ambiguous.eDiscovery search (Microsoft Purview portal)Microsoft Purview eDiscovery: search statistics, partially indexed items and export errors The file name(s) would be too long for the destination folder.Windows File Explorer (unzipping an export)Microsoft Purview eDiscovery: search statistics, partially indexed items and export errors This file wasn't exported because it doesn't exist anymore.eDiscovery export reportsMicrosoft Purview eDiscovery: search statistics, partially indexed items and export errors Your request can't be started because the maximum number of jobs for your organization are currently running.eDiscovery search or exportMicrosoft Purview eDiscovery: search statistics, partially indexed items and export errors

Insider risk & compliance

Insider risk management, communication compliance and information barriers

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Due to organizational policies, you can't access this resourceSharePoint or OneDrive in the browserInformation Barriers in Purview: segments, policies and fixing blocked users in Teams

Administration

Roles and permissions, Security &amp; Compliance PowerShell and study plans

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Files cannot be loaded because running scripts is disabled on this system.Connect-IPPSSessionConnect-IPPSSession: fixing Security & Compliance PowerShell connection errors No match was found for the specified search criteria and module name 'ExchangeOnlineManagement'.Install-ModuleConnect-IPPSSession: fixing Security & Compliance PowerShell connection errors Please close the current PowerShell session and open a new session using Connect-IPPSSession with the -EnableSearchOnlySession flag.Security & Compliance PowerShell (eDiscovery)Connect-IPPSSession: fixing Security & Compliance PowerShell connection errors The request for the Windows Remote Shell with ShellId <ID> failed because the shell was not found on the server.Connect-IPPSSessionConnect-IPPSSession: fixing Security & Compliance PowerShell connection errors The specified module 'ExchangeOnlineManagement' with PowerShellGetFormatVersion '<version>' isn't supportedInstall-Module / Update-ModuleConnect-IPPSSession: fixing Security & Compliance PowerShell connection errors The term 'Connect-IPPSSession' is not recognized as the name of a cmdlet, function, script file, or operable program.PowerShell consoleConnect-IPPSSession: fixing Security & Compliance PowerShell connection errors The term 'New-ComplianceSearch' is not recognized as the name of a cmdlet, function, script file, or operable program.Security & Compliance PowerShellPurview roles and role groups: who can do what, and fixing portal permission errors The term 'Update-ModuleManifest' is not recognized as the name of a cmdlet, function, script file, or operable program.Connect-IPPSSessionConnect-IPPSSession: fixing Security & Compliance PowerShell connection errors You must be a member of the following role groups to use content explorer.Content explorer (reported by admins)Purview roles and role groups: who can do what, and fixing portal permission errors

DLP messages & errors

Every code in the quick reference “Purview DLP messages and errors: policy tips, notifications, Teams, devices and PowerShell”: what it means, the usual cause and the first check. Open the quick reference

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Access Blocked (notification subject): a block action restricted a documentDLP notification email (subject)Purview DLP blocks a SharePoint or OneDrive file: the blocked icon, policy tips and fixes Access to this item is blocked for everyone except its owner, last modifier, and the primary site admin.SharePoint / OneDrive (policy tip)Purview DLP blocks a SharePoint or OneDrive file: the blocked icon, policy tips and fixes Blocked-activity message with Review files or Take action (just-in-time protection block)Device notification (endpoint DLP)Purview endpoint DLP settings: USB, printers, cloud uploads, restricted apps and browsers DetectedClassificationIds empty: nothing detected in the GetDLPPolicyTip responseFiddler trace (Outlook)Purview DLP policy tips not showing in Outlook: versions, conditions and how to test DistributionStatus: Pending / Error (policy not deployed to every location)Get-DlpCompliancePolicyPurview policy distribution errors: DLP and retention policies stuck pending or in error DLPInfo (ComplianceDLPSharePoint): override, false positive or unable-to-act report from an emailAudit logSearching the audit log in Microsoft Purview: who did what, and when JIT triggered: true, Enforcement mode: Audit (file not yet classified when the activity ran)Activity explorer (devices)Purview endpoint DLP settings: USB, printers, cloud uploads, restricted apps and browsers Message Blocked (notification subject): a block action stopped the emailDLP notification email (subject)Email blocked by Purview DLP: notifications, NDRs, overrides and incident reports Mode: TestWithNotifications (simulation mode with policy tips, nothing enforced)Get-DlpCompliancePolicyData loss prevention in Microsoft Purview: from simulation mode to enforcement Mode: TestWithoutNotifications (simulation mode, users see no policy tips)Get-DlpCompliancePolicyData loss prevention in Microsoft Purview: from simulation mode to enforcement No matching rules found.HAR diagnostic (Microsoft Purview portal)Purview DLP policy tips not showing in Outlook: versions, conditions and how to test no-reply@teams.mail.microsoft.com: sender of Teams DLP incident reportsIncident report emailPurview DLP in Teams: blocked chat and channel messages, external users and policy tips None of the rules defined in the policy matched.HAR diagnostic (Microsoft Purview portal)Purview DLP policy tips not showing in Outlook: versions, conditions and how to test Preview UnavailableTeams activity notificationPurview DLP in Teams: blocked chat and channel messages, external users and policy tips The GetDlpPolicyTips API returned evaluation result 8.HAR diagnostic (Microsoft Purview portal)Purview DLP policy tips not showing in Outlook: versions, conditions and how to test The input file does not contain any GetDlpPolicyTips API calls.HAR diagnostic (Microsoft Purview portal)Purview DLP policy tips not showing in Outlook: versions, conditions and how to test This file conflicts with a policy in your organization. Go to the File menu for more information.Word, Excel, PowerPoint (Message Bar)Purview DLP blocks a SharePoint or OneDrive file: the blocked icon, policy tips and fixes This file conflicts with a policy in your organization. If you don't resolve this conflict, access to this file might be blocked.Word, Excel, PowerPoint (Message Bar)Purview DLP blocks a SharePoint or OneDrive file: the blocked icon, policy tips and fixes This item conflicts with a policy in your organization.SharePoint / OneDrive (policy tip)Purview DLP blocks a SharePoint or OneDrive file: the blocked icon, policy tips and fixes This item conflicts with a policy in your organization. If you don't resolve this conflict, access to this file might be blocked.SharePoint / OneDrive (policy tip)Purview DLP blocks a SharePoint or OneDrive file: the blocked icon, policy tips and fixes This message has been flagged. What can I do?Teams client (sender)Purview DLP in Teams: blocked chat and channel messages, external users and policy tips Your email conflicts with a policy in your organization.Outlook / Outlook on the web (policy tip)Purview DLP policy tips not showing in Outlook: versions, conditions and how to test Your email message conflicts with a policy in your organization.DLP notification emailEmail blocked by Purview DLP: notifications, NDRs, overrides and incident reports Your email message conflicts with a policy in your organization. The message wasn't delivered to all recipients.DLP notification emailEmail blocked by Purview DLP: notifications, NDRs, overrides and incident reports Your message has been blockedTeams activity feed (sender)Purview DLP in Teams: blocked chat and channel messages, external users and policy tips

Label & encryption errors

Every code in the quick reference “Sensitivity label and encryption errors in Purview: auto-labeling, Office and RMS”: what it means, the usual cause and the first check. Open the quick reference

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AzureRMSLicensingEnabled : False: Exchange Online can't use Azure Rights ManagementGet-IRMConfiguration (Exchange Online)Microsoft Purview Message Encryption not working in Exchange Online: test, fix and verify CancelledByEventHandler: a SharePoint event handler canceled the updatePurview portal (auto-labeling failures)Service-side auto-labeling in Purview: simulation, limits and rolling it out safely CannotOverrideCurrentLabel: existing label has equal or higher priorityPurview portal (auto-labeling failures)Service-side auto-labeling in Purview: simulation, limits and rolling it out safely Conflict: version or save conflict while the file was being modifiedPurview portal (auto-labeling failures)Service-side auto-labeling in Purview: simulation, limits and rolling it out safely ContentType without File or Email: label scope excludes the itemGet-LabelSensitivity labels not showing in Office apps: policies, built-in labeling and sync delays DirectoryNotFound: the folder no longer existsPurview portal (auto-labeling failures)Service-side auto-labeling in Purview: simulation, limits and rolling it out safely Disabled : True: the label is turned offGet-LabelSensitivity labels not showing in Office apps: policies, built-in labeling and sync delays DisabledOrUnsupportedLabel: label disabled or not supported for this tenantPurview portal (auto-labeling failures)Service-side auto-labeling in Purview: simulation, limits and rolling it out safely DistributionStatus isn't Success: label policy not distributedGet-LabelPolicySensitivity labels not showing in Office apps: policies, built-in labeling and sync delays EncryptedFileNotSupported: external encryption or a password prevents labelingPurview portal (auto-labeling failures)Service-side auto-labeling in Purview: simulation, limits and rolling it out safely FileCheckOut: a user has the file checked outPurview portal (auto-labeling failures)Service-side auto-labeling in Purview: simulation, limits and rolling it out safely FileExtensionNotSupported: the file extension doesn't support labelsPurview portal (auto-labeling failures)Service-side auto-labeling in Purview: simulation, limits and rolling it out safely FileLocked: another user or process locked the filePurview portal (auto-labeling failures)Service-side auto-labeling in Purview: simulation, limits and rolling it out safely FileNotFound: the file was deleted or moved after classificationPurview portal (auto-labeling failures)Service-side auto-labeling in Purview: simulation, limits and rolling it out safely FileNotSupported: the file type doesn't support sensitivity labelsPurview portal (auto-labeling failures)Service-side auto-labeling in Purview: simulation, limits and rolling it out safely GenericException: unexpected errorPurview portal (auto-labeling failures)Service-side auto-labeling in Purview: simulation, limits and rolling it out safely Get-AipService returns Disabled: Azure Rights Management isn't activatedAIPService PowerShellMicrosoft Purview encryption compared: Azure RMS, DKE, Customer Key and Message Encryption GetTagsFailure: existing label metadata couldn't be readPurview portal (auto-labeling failures)Service-side auto-labeling in Purview: simulation, limits and rolling it out safely InvalidFileName: the file name is invalidPurview portal (auto-labeling failures)Service-side auto-labeling in Purview: simulation, limits and rolling it out safely Mode isn't Enforce: label policy not enforcedGet-LabelPolicySensitivity labels not showing in Office apps: policies, built-in labeling and sync delays Object reference not set to an instance of an object.PowerShell 7 (PurviewInformationProtection)Sensitivity label and encryption errors in Purview: auto-labeling, Office and RMS QuotaExceeded: the site storage quota is exceededPurview portal (auto-labeling failures)Service-side auto-labeling in Purview: simulation, limits and rolling it out safely RmsUnavailable: Azure Rights Management temporarily unavailablePurview portal (auto-labeling failures)Service-side auto-labeling in Purview: simulation, limits and rolling it out safely SqlThrottled: SharePoint throttled requests due to database loadPurview portal (auto-labeling failures)Service-side auto-labeling in Purview: simulation, limits and rolling it out safely Transient: temporary infrastructure errorPurview portal (auto-labeling failures)Service-side auto-labeling in Purview: simulation, limits and rolling it out safely TransientErrorStorageConnection: temporary storage connectivity errorPurview portal (auto-labeling failures)Service-side auto-labeling in Purview: simulation, limits and rolling it out safely UnauthorizedAccessException: access denied while modifying the filePurview portal (auto-labeling failures)Service-side auto-labeling in Purview: simulation, limits and rolling it out safely Unknown_SPException: unclassified SharePoint errorPurview portal (auto-labeling failures)Service-side auto-labeling in Purview: simulation, limits and rolling it out safely UnsupportedFileType: PDF labeling isn't enabledPurview portal (auto-labeling failures)Sensitivity labels in SharePoint and OneDrive: enable processing, co-authoring and PDFs UseOfficeForLabelling = 0: Office isn't using built-in labelingRegistry (HKCU Office 16.0 Labels key)Sensitivity labels not showing in Office apps: policies, built-in labeling and sync delays Workload doesn't contain Exchange: labels missing in Outlook on the webGet-LabelPolicySensitivity labels not showing in Office apps: policies, built-in labeling and sync delays ZeroByteFile: the file is emptyPurview portal (auto-labeling failures)Service-side auto-labeling in Purview: simulation, limits and rolling it out safely

Retention & audit errors

Every code in the quick reference “Purview retention, records and audit errors: policy statuses, holds and audit search”: what it means, the usual cause and the first check. Open the quick reference

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Adaptive scope empty or missing members: not yet populated or query values don't matchPurview portal (Adaptive scopes)Adaptive scopes in Microsoft Purview: target retention policies with OPATH and KQL queries Adaptive scope member State Added or Removed: current or former member of the scopePurview portal (adaptive scope details)Adaptive scopes in Microsoft Purview: target retention policies with OPATH and KQL queries Audit export stops at 50,000 rows (Audit Standard; 1,000,000 for Audit Premium)Purview portal (Audit search export)Searching the audit log in Microsoft Purview: who did what, and when Audit search by a restricted admin misses events outside their administrative unitsPurview portal (Audit search)Searching the audit log in Microsoft Purview: who did what, and when Audit search error: selected date range is longer than 180 daysPurview portal (Audit search)Searching the audit log in Microsoft Purview: who did what, and when Audit search returns no results: operation names entered incorrectlyPurview portal (Audit search)Searching the audit log in Microsoft Purview: who did what, and when Auto-apply retention label policy doesn't replace a label that's already appliedAuto-apply retention label policyRecords management in Microsoft Purview: record labels, file plan and disposition reviews Can't start another audit search: 10 jobs per user (one unfiltered), or jobs still Queued or In ProgressPurview portal (Audit search)Searching the audit log in Microsoft Purview: who did what, and when ComplianceTagHoldApplied True: a retention label applied in the mailbox put it on holdGet-MailboxRetention policies, labels, MRM and litigation hold in Exchange Online: which one does what Content still in the Preservation Hold library after the retention period (cleanup takes up to 37 days)Preservation Hold libraryThe Preservation Hold library in SharePoint and OneDrive: why storage grows and what to do DelayHoldApplied True: 30-day delay hold on mailbox email after a hold was removedGet-MailboxRetention policies, labels, MRM and litigation hold in Exchange Online: which one does what DelayReleaseHoldApplied True: 30-day delay hold on Teams and other cloud dataGet-MailboxRetention policies, labels, MRM and litigation hold in Exchange Online: which one does what Disposal approved but the item still exists: permanent deletion follows within 15 daysPurview portal (Disposition)Records management in Microsoft Purview: record labels, file plan and disposition reviews Disposition page unavailable: Disposition Management role missing (not granted to Global Administrators)Purview portal (Records Management)Records management in Microsoft Purview: record labels, file plan and disposition reviews Disposition reviewer can't preview items or act on them: roles not assignedPurview portal (Disposition)Records management in Microsoft Purview: record labels, file plan and disposition reviews DistributionStatus Pending: policy sync and distribution still in progressSecurity & Compliance PowerShellPurview policy distribution errors: DLP and retention policies stuck pending or in error Error when deleting a labeled file: deleting content labeled for retention is turned offSharePoint / OneDriveThe Preservation Hold library in SharePoint and OneDrive: why storage grows and what to do Error when deleting a library, list or site that's subject to retentionSharePoint / OneDrivePurview retention policies not applying to Teams, SharePoint or OneDrive: what to check Event created but retention didn't start for some itemsPurview portal (Records Management › Events)Records management in Microsoft Purview: record labels, file plan and disposition reviews Expired Teams messages still visible: deletion can take up to seven days to reach the appTeams clientPurview retention policies not applying to Teams, SharePoint or OneDrive: what to check File not found: a file shared in Teams was deleted by its own retention settingsTeams client (shared file)Purview retention policies not applying to Teams, SharePoint or OneDrive: what to check InPlaceHolds -mbx<GUID>: mailbox excluded from an organization-wide retention policyGet-MailboxRetention policies, labels, MRM and litigation hold in Exchange Online: which one does what InPlaceHolds empty although content is retained: organization-wide or newer-location policyGet-MailboxRetention policies, labels, MRM and litigation hold in Exchange Online: which one does what InPlaceHolds mbx<GUID> or grp<GUID>: organization-wide retention policyGet-OrganizationConfigRetention policies, labels, MRM and litigation hold in Exchange Online: which one does what InPlaceHolds mbx<GUID> or skp<GUID>: retention policy applied to this mailboxGet-MailboxRetention policies, labels, MRM and litigation hold in Exchange Online: which one does what InPlaceHolds suffix :1, :2 or :3: delete or label policy, retain, retain then deleteGet-Mailbox / Get-OrganizationConfigRetention policies, labels, MRM and litigation hold in Exchange Online: which one does what InPlaceHolds UniH<GUID>: eDiscovery hold from a caseGet-MailboxeDiscovery in the new Purview portal: cases, holds, searches and review sets step by step LitigationHoldEnabled True: the mailbox is on Litigation HoldGet-MailboxRetention policies, labels, MRM and litigation hold in Exchange Online: which one does what Locked record: editing contents and deleting are blockedSharePoint / OneDrive / OutlookRecords management in Microsoft Purview: record labels, file plan and disposition reviews Mailbox items never reach disposition review: mailbox has less than 10 MB of dataPurview portal (Disposition)Records management in Microsoft Purview: record labels, file plan and disposition reviews Older audit records missing: beyond the 180-day Audit (Standard) retentionPurview portal (Audit search)Searching the audit log in Microsoft Purview: who did what, and when PendingDeletion: a retention policy is stuck while being deletedPurview portal / Get-RetentionCompliancePolicyPurview policy distribution errors: DLP and retention policies stuck pending or in error Recent activity missing from audit search: records typically take 60 to 90 minutesPurview portal (Audit) / Search-UnifiedAuditLogSearching the audit log in Microsoft Purview: who did what, and when Record can't be moved to another site, OneDrive or mailboxSharePoint / OneDriveRecords management in Microsoft Purview: record labels, file plan and disposition reviews Record label can't be changed or removed except by a container adminSharePoint / OneDriveRecords management in Microsoft Purview: record labels, file plan and disposition reviews Record properties can't be edited: editing record properties is turned off for the tenantSharePoint / OneDriveRecords management in Microsoft Purview: record labels, file plan and disposition reviews Records Disposed: a record was deleted automatically at the end of its retention periodDisposition tab (Type column)Records management in Microsoft Purview: record labels, file plan and disposition reviews Records manager sees only their own disposition reviews: no records manager group selectedPurview portal (Disposition)Records management in Microsoft Purview: record labels, file plan and disposition reviews Regulatory record label can't be auto-applied or applied to a checked-out documentAuto-apply policy / SharePointRecords management in Microsoft Purview: record labels, file plan and disposition reviews Regulatory record label can't be removed or its retention period shortenedRetention label (regulatory record)Records management in Microsoft Purview: record labels, file plan and disposition reviews Regulatory record option missing from the retention label wizardPurview portal (retention label wizard)Records management in Microsoft Purview: record labels, file plan and disposition reviews Retention settings not applied to a SharePoint site that isn't indexedSharePoint sitePurview retention policies not applying to Teams, SharePoint or OneDrive: what to check Settings not found: the retention policy has no retention rulesPurview portal (policy details pane)Purview policy distribution errors: DLP and retention policies stuck pending or in error Something went wrong (PolicyNotifyError): unspecified error in the policy notification pipelinePurview portal (policy details pane)Purview policy distribution errors: DLP and retention policies stuck pending or in error Start recording user and admin activity: audit log search is turned offPurview portal (Audit)Searching the audit log in Microsoft Purview: who did what, and when The location is ambiguous (MultipleInactiveRecipientsError): more than one object matches a locationPurview portal (policy details pane)Purview policy distribution errors: DLP and retention policies stuck pending or in error The location is out of storage (SiteOutOfQuota): not enough storage to apply the policyPurview portal (policy details pane)Purview policy distribution errors: DLP and retention policies stuck pending or in error The site is locked (SiteInReadOnlyOrNotAccessible): site locked by an admin or an automated processPurview portal (policy details pane)Purview policy distribution errors: DLP and retention policies stuck pending or in error This message has been deleted because of a Retention PolicyTeams client (channel conversation)Purview retention policies not applying to Teams, SharePoint or OneDrive: what to check UnifiedAuditLogIngestionEnabled False in Security & Compliance PowerShell (always False there)Security & Compliance PowerShellSearching the audit log in Microsoft Purview: who did what, and when UnifiedAuditLogIngestionEnabled False: auditing is turned offExchange Online PowerShellSearching the audit log in Microsoft Purview: who did what, and when We can't process your policy (ActiveDirectorySyncError): policy didn't sync with Microsoft Entra IDPurview portal (policy details pane)Purview policy distribution errors: DLP and retention policies stuck pending or in error We couldn't find this location (FailedToOpenContainer): a location in the policy no longer existsPurview portal (policy details pane)Purview policy distribution errors: DLP and retention policies stuck pending or in error We ran into a problem (InternalError): unspecified policy sync and distribution errorPurview portal (policy details pane)Purview policy distribution errors: DLP and retention policies stuck pending or in error We're still processing your policy (PolicySyncTimeout): policy sync didn't finish in timePurview portal (policy details pane)Purview policy distribution errors: DLP and retention policies stuck pending or in error We've deleted older messages due to your org's retention policyTeams client (chat)Purview retention policies not applying to Teams, SharePoint or OneDrive: what to check You can't apply a hold here (RecipientTypeNotAllowed in PowerShell): mailbox type not supported by the policyAdding a location (portal or PowerShell)Purview policy distribution errors: DLP and retention policies stuck pending or in error

eDiscovery & search errors

Every code in the quick reference “Purview eDiscovery errors: partially indexed items, export messages and hold distribution”: what it means, the usual cause and the first check. Open the quick reference

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Attachment can't be opened, too many attachments or attachment too large: partially indexedSearch statistics / exportPurview eDiscovery errors: partially indexed items, export messages and hold distribution ContentDownloadTemporaryFailure: Failed to download from content ... File Not Found (ServerErrorCode: -2147024894)trace.log / Export Warnings and Errors.csvMicrosoft Purview eDiscovery: search statistics, partially indexed items and export errors Date range doesn't exclude partially indexed itemsSearch statistics / exportPurview eDiscovery errors: partially indexed items, export messages and hold distribution Estimated and downloaded search result counts differExport Summary .csv reportPurview eDiscovery errors: partially indexed items, export messages and hold distribution Exclude partially indexed items in locations without search hits has no effect on a single-location searchExport dialogPurview eDiscovery errors: partially indexed items, export messages and hold distribution Export finishes but no files are downloaded (Estimated Total shows none)Export downloadPurview eDiscovery errors: partially indexed items, export messages and hold distribution Export has no partially indexed items although the search statistics showed someExport packageMicrosoft Purview eDiscovery: search statistics, partially indexed items and export errors FailedToOpenContainer: The mailbox or SharePoint site may not exist.Get-CaseHoldPolicy -DistributionDetailPurview eDiscovery errors: partially indexed items, export messages and hold distribution InternalError: Policy deployment has been interrupted by an unexpected Microsoft 365 datacenter issue.Get-CaseHoldPolicy -DistributionDetailPurview eDiscovery errors: partially indexed items, export messages and hold distribution Keyword inside an encrypted email attachment doesn't match (encrypted attachments aren't indexed)Search resultsPurview eDiscovery errors: partially indexed items, export messages and hold distribution Large file only partly indexed (for example, the first 4 MB of an Excel file)Search resultsPurview eDiscovery errors: partially indexed items, export messages and hold distribution On (Pending) / Off (Pending): eDiscovery hold distribution still in progresseDiscovery hold status (Purview portal)eDiscovery in the new Purview portal: cases, holds, searches and review sets step by step Partially indexed count is 0 for a search of SharePoint or OneDrive only (statistics exclude sites)Search statisticsPurview eDiscovery errors: partially indexed items, export messages and hold distribution Partially indexed items can't be previewedSearch previewPurview eDiscovery errors: partially indexed items, export messages and hold distribution Partially indexed items from mailboxes or sites without search hits aren't exportedExport packagePurview eDiscovery errors: partially indexed items, export messages and hold distribution Partially indexed items from outside the queried path or folder appear in the exportExport packagePurview eDiscovery errors: partially indexed items, export messages and hold distribution Partially indexed items missing from the partially indexed PST when the query has no keywordsExport package (PST)Purview eDiscovery errors: partially indexed items, export messages and hold distribution Password-protected file or non-Microsoft encryption: partially indexedSearch statistics / exportPurview eDiscovery errors: partially indexed items, export messages and hold distribution PolicyNotifyError: hold deployment blocked by a temporary Microsoft 365 datacenter issueGet-CaseHoldPolicy -DistributionDetailPurview eDiscovery errors: partially indexed items, export messages and hold distribution PolicySyncTimeout: It's taking longer than expected to deploy the policy.Get-CaseHoldPolicy -DistributionDetaileDiscovery in the new Purview portal: cases, holds, searches and review sets step by step Query-based hold may not cover encrypted or partially indexed items as intendedeDiscovery hold (query-based)Purview eDiscovery errors: partially indexed items, export messages and hold distribution Repeated hold errors after many single-location updates to a hold policySet-CaseHoldPolicyPurview eDiscovery errors: partially indexed items, export messages and hold distribution Rights-protected email not decrypted in preview or export: RMS Decrypt role missingSearch preview / exportMicrosoft Purview encryption compared: Azure RMS, DKE, Customer Key and Message Encryption S/MIME-encrypted message returned as partially indexedSearch statistics / exportPurview eDiscovery errors: partially indexed items, export messages and hold distribution SharePoint or OneDrive file with Microsoft encryption returned as partially indexedSearch statistics / exportPurview eDiscovery errors: partially indexed items, export messages and hold distribution SiteInReadonlyOrNotAccessible: The SharePoint site is read-only or not accessible.Get-CaseHoldPolicy -DistributionDetailPurview eDiscovery errors: partially indexed items, export messages and hold distribution This search result was not downloaded as it is a folder or other artifact that can't be downloaded by itselfSkipped Items.csvMicrosoft Purview eDiscovery: search statistics, partially indexed items and export errors Uncrawlable folder in the export: partially indexed SharePoint itemsExport packagePurview eDiscovery errors: partially indexed items, export messages and hold distribution Unsupported or disabled file type (for example .bmp or .mp3) returned as partially indexedSearch statistics / exportPurview eDiscovery errors: partially indexed items, export messages and hold distribution
All 46 guides

Every Purview guide, by area

Troubleshooting guides, how-tos, deep dives and code references for Microsoft Purview, with a focus on data loss prevention.

All Purview guides

Data loss prevention 12

Endpoint DLP 4

Data classification 4

Sensitivity labels 6

Encryption 2

Retention & records 5

eDiscovery & audit 5

Insider risk & compliance 3

Copilot & AI 2

Administration 3

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